Frequently Asked Questions

• Do I need to be home at the time of the cleaning? 

No, you do not have to be home while the cleaning is being completed.  We can email or text you the invoice

after completion of the job.

• What forms of payments do you accept?​​

We accept cash (we do not carry change), checks or debit/credit cards through our payment software. If you

are not home at the time of service, we will email/text you the invoice which will allow you to pay directly . 

• Will you need to use my water?

We will need access to your water spigot to complete the cleaning. Please verify that you have ample water

pressure from an outdoor spigot in advance, but we will check anyway before beginning work.

House Washing:

• What should we do to prepare for a house wash?

If you have any potted plants, furniture or other valuables along the house, please move them at least 10 feet away from your home. We will place a covering over any planted foliage along the home that cannot be moved. Also, make sure all doors and windows are closed and that all persons and pets remain in the house during the cleaning. If you do not prep in advance, we will make sure to do it for you at no charge so long as it does not take our team too long. We will be upfront about all costs before beginning any work!

• How long will my house wash take? 

For most average size homes the house wash will take 1-3 hours. Larger homes may take longer. 

• How long will my driveway cleaning take? 

For the average 2 car driveway, our process with take 1-2 hours. We will need to let the chemicals dwell longer for more stubborn stains.

• Will the green algae on my siding be cleaned off with a basic house wash? 

Yes, removing all algae is included with a basic house wash. 

• Will gutter debris be removed with my house wash? 

No, our house wash is not intended to remove gutter debris, but we do clean the outside face of the gutter. 

• Are the house wash chemicals safe for our plants and pets? 

Yes, our chemicals and our cleaning process are safe for your plants and pets. However, we take precautions to thoroughly water plants in the vicinity of our cleaning to minimize the chance of plants absorbing any cleaning compounds.

• Will my windows be cleaned with the house wash?

We do not squeegee or wipe the windows down, but they do get rinsed with the house. We will rinse off any chemical application thoroughly.

• Will you remove bird or bees nests?

No, we do not remove nests.

Roof Cleaning:

• Will the roof cleaning treatment remove heavy moss at the time of service? 

Not immediately. However, the treatment is designed to kill the moss at the time of service, so it may take a few weeks for the moss to fully detach from the shingles, but it will do so.  This soft wash process is recognized by ARMA and is the safest way to treat and remove moss. High pressure is not recommended for any roof cleaning treatment as this can detach granules and pull shingles from the roof. 

• Will the black streaks on my roof be removed at the time of a roof cleaning treatment? 

Yes, our roof cleaning treatment is designed to remove all gloeocapsa magma (black streaks) at the time of the cleaning.

• Is the roof cleaning treatment safe for my roof?

Yes, it is 100% safe for your roof.  We follow all of the Asphalt Roofing Manufacturers Association's (ARMA) recommended cleaning methods to safely and effectively bring your roof back to life. This is a complete soft wash process (no pressure washing). 

Please note while this treatment is completely safe for the roof and home, it is recommended that you do not have your gutters drain onto blacktop or vegetation. While all precautions will be taken to cover any vegetation, etc, we are not responsible for the drainage design of your property.

• Will all roof debris be removed prior to the cleaning? ​

We try to remove as much as we can but this does not guarantee all will be removed. If we deem the pitch of

your roof to be unsafe for our team to walk on, we will not retrieve large branches or debris by hand, for

instance.

Concrete Cleaning:

• Will oil stains be removed from my concrete?

Unfortunately, the surface cleaning will not remove oil stains, but the stains may lighten from the cleaning.

However, oil stains can be treated beyond what is included in a basic clean by using stronger, specific

chemicals, such as concentrated Oxalic acid or Muriatic acid. This would be an additional cost, but we will be

clear about this prior to starting work so that there are no surprises!

• Will rust stains be removed from my concrete?

Unfortunately, the surface cleaning will not remove rust stains but the stains may lighten from the cleaning.

However, rust stains can be treated beyond what is included in a basic clean by using stronger, specific

chemicals, such as concentrated Oxalic acid or Muriatic acid. This would be an additional cost but we will be

clear about this prior to starting work so that there are no surprises!

• Will organic staining from leaves or berries be removed with the cleaning?

Yes, our cleaning process is designed to remove organic staining from your concrete.